Refunds & Returns
Aussie Made Metal Art stand behind the quality of all items which are sold.
We are happy to return or exchange, excluding shipping, for “change of mind”, return, wrong item or size items. Send our customer service team a message, and we will give you a returns number and an address for return. We operate a hassle-free returns system and will try to make everything right.
Please note that your products must adhere to the conditions below:
- Be returned within the 30 day period from the date of sale
- The product needs to be in its original condition with all packaging and user manuals so that we can sell it as new
- The return payment (excluding shipping costs and resending costs in the case of exchanges) will be made the same way in which you paid for the original item.
IMPORTANT: No credits or refunds can be given without first speaking with an Aussie Made Metal Art representative. We must issue you a return number and return address before you can send back any items. If you send back any items without the correct address and return number, we will not be able to refund you.
Once your item has been returned in original condition with the reference number from us, you will receive your refund (excluding the original and return postage) along with our email confirmation or exchange as per your wishes.
Return shipping charges should be prepaid. Shipping charges will not be refunded except where we have shipped an item in error. The original invoice or a copy must accompany all returns.
After a return has been received, please allow up to 5 days for it to be processed. A refund will be issued to the account used for payment of the original order.
Return to Sender or COD items
Please do not return items COD or Return to Sender. For every return or exchange situation, contact us first before you return anything.
If orders are returned to us as undeliverable for any reason or are marked Return to Sender (RTS), a $10 RTS fee is charged by Australia Post. If the RTS item is reposted or refunded, the Australia Post fee is charged to the buyer on top of the original postage cost and re-postage price.
My order is damaged; what do I do?
First, contact us to discuss. If you received a damaged shipment or product, please email photos of the damaged item to us, include your invoice number and name, and we will work with you to resolve the issue.
Aussie Made Metal Art makes every effort to make descriptions as accurate as possible; errors may occur unintentionally. We also know that mistakes are made, and there may be an error on our part. Perhaps we shipped the wrong product; in the case of a mistake made by us, we will attempt to rectify this at no extra cost to you.
If you have any questions that are not covered on our Website, please email us using our website contact form.